Help desk software, service desk, customer support, call ticketing, job tracking and more

If your business needs to log, track, manage, automate and escalate support issues, then please read on.

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite.  Priced to be affordable, and packed with features that scale to any size business.  HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.

 

help desk software features

 

  • For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into.
     
  • For businesses looking to align their support services with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement both incident management and problem management.

Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template-driven helpdesk system on the market.

 

Testimonial

It's a great product! It does what it's supposed to. No matter how complex or simple the task, it just works!

Lewis Young
Queensland Department of Public Works

Brisbane, Australia

Key features

helpdesk software incident managementManaging incidents

Record every incident with powerful, pre-made templates.  Each job is allocated a unique number, and the details are emailed to both client and technician.

 
helpdesk software problem managementProblems cause incidents

Incidents are caused by problems.  Using a unique drag 'n drop system, link incidents and problems together for better ITIL management.

helpdesk software knowledge managementKnowledge base articles

Publish knowledge content to your staff, users, clients and others.  Articles can be rated by users to provide valuable feedback.

 
helpdesk software service level agreementsService Agreements (SLA)
Define your SLA the way you want, then use the Priority Manager to alert you when they are in danger of breaching.
helpdesk software asset ci managementAssets / Configuration Items

Assets, computers, vehicles, buildings.  Whatever you call an asset, you can track them, and link them to jobs that you have logged.

 
helpdesk software web self serviceA web portal for clients and staff

Clients will love your web self-service portal.  They can log jobs, browse knowledge base articles, update tickets, or view their helpdesk history.

helpdesk software email response managementEmail Response automation

Convert email into service-desk tickets.  Save time and provide an instant response to your clients.  Create workflow templates for intelligent email routing.

 
helpdesk software management reportsReporting

Statistics, trends, detail, dashboards and more.  HelpMaster uses the award winning Crystal Reports reporting engine.

 

Features

 
Rich functionality, simple interface

 

Incident management, knowledge base, asset register, data import, management reports, drag 'n drop linking, client/site hierarchy, email response management and more

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Download

 
Get started today!

 

Download a full version of HelpMaster helpdesk software right now and see why hundreds of organizations around the world rely on this award winning software for their service desk operations.

Download now

Helpdesk Modules


An integrated suite of modules

 

Windows desktop client, or Web Interface?  Email conversion to helpdesk tickets?  How about SLA management or Active Directory integration?  HelpMaster has a module for your organization.

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